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Australian Turf Club - Frequently Asked Questions

Everything you need to know to enjoy your Australian Turf Club racing experiences.

Frequently Asked Questions

Open/Close Question
How do I contact the Australian Turf Club?

The Head Office of the Australian Turf Club is located at Royal Randwick Racecourse, Alison Road, Randwick. Our business hours are Monday to Friday 9am to 5pm.


Post: Locked Bag 3, Randwick NSW 2033

Main Business Number: 1300 729 668

Fax Number: 02 9663 2754

Email Address: members@australianturfclub.com.au


Open/Close Question
How do I find the next race meet?

Head to our Raceday Calendar to find all our upcoming racedays.


Open/Close Question
I have an issue with General Admission tickets I bought online

For all enquiries regarding tickets purchased online call Moshtix on 1300 438 849 or email help@moshtix.com.au.


Open/Close Question
How do I lodge any feedback?

If you would like to give us any feedback, please write to us by emailing info@australianturfclub.com.au


Open/Close Question
When do gates open?

Gates for General Admission usually open an hour before the first race.  However, these are subject to change. We recommend you check times on our website closer to the event date to help plan your day.


For more information regarding gates open timings head to our Raceday Calendar.


Open/Close Question
What times are the first and last race? What time do people generally leave or go home?

Race times vary for each race, head to our Raceday Calendar for more information on race times.


Bars and on course entertainment conclude 30 minutes after the last race, patrons are then encouraged to leave the course.


The ATC Members Stables Bar at Royal Randwick often remains open after the last race.  Times may vary.


Open/Close Question
Can I reserve a seat in General Admission areas?

No, you cannot reserve seating in the General Admission area however, arriving early on a race day will increase your chances of securing a seat/table.


To book any of our raceday packages click here


Open/Close Question
I am a member of _, do you have reciprocal arrangements with this club?

Click here to find out all our information regarding all the clubs we have reciprocal rights with and how to redeem these privileges.


Open/Close Question
I booked a hospitality package for a raceday, what time does it start?

All raceday hospitality usually commences from 12:00pm, unless stated otherwise. Please check your booking and emails for any further information.


Open/Close Question
Do you hire out your spaces for events such as formals, receptions, functions etc.?

Yes we do hire out our spaces for events.


Contact our Events department for all event enquiries:

Phone: (02) 9760 6255 | Email: events@australianturfclub.com.au


Open/Close Question
Can I reserve a parking spot?

No, but there is free, unreserved parking available at all our venues, with a generous amount of parking spots available. Plan ahead and arrive early to secure a parking space. Catching public transport is encouraged. Members are able to purchase parking passes, find out more here.


Open/Close Question
I’m driving in a mini bus, where can I park?

Royal Randwick and Rosehill Gardens:

Mini buses are allowed to park in the infield car park on all race days. Only vehicles under 3.4m in height can access this space, anything above cannot be accommodated for.


Canterbury Park:

Free unreserved parking is available for mini buses and is located just inside the track entrance off King Street.


Warwick Farm:

Mini buses can access parking via Gate C, off Hume Highway.


Open/Close Question
I drive a hire car and I’m picking someone up, where do I go?

Royal Randwick: Drop-off via Ascot Street entrance and collection only via Alison Road AFTER 3.00pm


Rosehill Gardens: Gate 1, Grand Avenue entrance


Canterbury Park: King Street entrance


Warwick Farm: Hire car collection via Governor Macquarie Drive.  No layover available.


Open/Close Question
I want to organise a helicopter. What do I need to do?

When arranging a helicopter for the races contact the helicopter charter company first and then have them contact the ‘General Manager – Operations’ for the ‘Helicopter Landing Form’ and approval.


Call through our main switch board to get in contact – 1300 729 668


Open/Close Question
Lost property – who do I contact?

For lost property enquiries please phone reception on 1300 729 668 (Mon – Fri) or email us on info@australianturfclub.com.au


Open/Close Question
What time does your loading dock and office close? Is there somewhere else after hours?

Our loading docks close at 4.00pm Mon-Fri. There is no after-hours delivery available without prior arrangement being made with your ATC representative.


Open/Close Question
Can I buy General Admission tickets on the day?

Yes you can. However, discounts are given to those who pre-purchase tickets online prior to the raceday. To purchase tickets online, click here.


Open/Close Question
How much do tickets cost?

Ticket prices vary depending on the raceday. See our raceday calendar for more information regarding ticket pricing.


Open/Close Question
Do you have pension discounts for tickets?

Yes. Pensioner tickets must be purchased at the gate only with a valid pension card.


Open/Close Question
Do you have concession discounts for tickets?

Yes. Concession tickets must be purchased at the gate only with a valid concession card.


See Conditions of Entry for more information


Open/Close Question
I am an owner, where do I get my tickets?

Ticket collection for owners vary depending on the course. Click here for information regarding owner ticketing.


Open/Close Question
Is it free for international passport holders to attend the races?

Every year for Boxing Day Raceday (26 December) we invite all international passport holders to celebrate Boxing Day in true Aussie summer style at Randwick for FREE.


*Present your international passport at Gate B or Infield box office on raceday to receive (1) General Admission ticket.


Open/Close Question
Can I set up a bar tab?

Yes.  Bar tabs can be set up via the iPhone and Android app Clipp.


Open/Close Question
Sectional times – where can I find them?

The sectionals and splits information can be found post-race on all major metropolitan meetings held on the weekend, when available. For all information regarding sectional times, head to racingnsw.com.au


Open/Close Question
Do you offer tours of your venue during the week?

We currently only gives tours of our Heritage Centre at Royal Randwick.  The Heritage Centre is open on the first Thursday of each month for tours. Bookings can be made for 10.30am. Come and explore behind the scenes and get up close with the ATC Heritage collection. Book here!


Open/Close Question
Can I spread my late family member's ashes on the track?

Yes, with approval via Venue General Manager and Tracks Manager. Call our office on 1300 729 668 to get in touch.


Open/Close Question
When is your next family day?

Our annual Royal Randwick family day is Randwick Community Race Day which is usually held on the first Saturday in July. This will be 4 July, 2020.


Our annual Rosehill Gardens family day is Stakes Day, the third and final day of Longines Golden Slipper Carnival, usually in late March.


At Canterbury Park we have Kia Friday Night Racing that runs on selected Friday nights from November to February. These race nights have free entry, food markets and free kids entertainment.


Our annual family day at Warwick Farm is Inglis Millennium Day which usually falls in early February.


See our raceday calendar for more information:


Open/Close Question
On a hot day, do I have to wear a blazer?

During daylight savings, jackets are optional with the Members’ Reserve. (Chairman’s Club requires a jacket at all times).


Outside of daylight savings in the cooler months jackets are compulsory, however on hotter days this rule may be lifted at our discretion and patrons will be notified via newsletters or social media.


*Ties are always compulsory in the Members Reserve areas.


General Admission are not required to wear jackets or ties.


Note: Failure to comply with Dress Regulations may result in exclusion from the racecourse and is at the discretion of staff.


Open/Close Question
Are the races cancelled if it is raining or too hot?

Postponed racedays will be announced via ATC newsletters (bottom left hand corner to subscribe), Racing NSW, Sky Sports and the ATC website and social media channels before or on the day.


Due care and attention will be paid to the welfare of horses racing in extreme weather. Races may be postponed at the discretion of Racing NSW Stewards and the ATC if weather is deemed too hot or too dangerous.


Open/Close Question
What is the dress code?

For all information regarding our dress code click here.


Failure to comply with Dress Regulations may result in exclusion from the racecourse and is at the discretion of staff.


Open/Close Question
What are the colour themed race days?

See below for our colour themed race days:


The Everest – Touch of blue


The Championships Day 1 – Black & White


Chandon Ladies Day – Touch of pink


Longines Golden Slipper Day – Touch of gold


Golden Eagle Day – Touch of gold


Open/Close Question
Do I need to wear a hat/fascinator?

No, hats and fascinators are not mandatory.


Open/Close Question
Can I bring my own food to the races?

A picnic lunch is permitted at our venues however alcoholic beverages or glassware (including glass containers) are NOT permitted. Knives are not permitted at any of our venues. Plastic/wooden cutlery can be used.


Members are requested not to bring any external food for consumption within indoor areas at Royal Randwick and Rosehill Gardens including picnic baskets and platters, unless prior approval is obtained.


A picnic lunch is permissible only in the outdoor areas either to the front or rear of the Members Reserve.


Open/Close Question
Who do I contact regarding job opportunities?

Head to our careers page to view all current job opportunities.


Open/Close Question
Who do I contact regarding media enquiries?

Contact our office on 1300 729 668 or email info@australianturfclub.com.au to get in touch with our Media Manager.


Open/Close Question
Who do I contact regarding my shift this weekend?

Contact our Rostering Officier by emailing rosters@australianturfclub.com.au


Open/Close Question
Who do I contact regarding payroll enquiries?

Contact our Payroll Officier by emailing payroll@australianturfclub.com.au


Open/Close Question
How do I contact the Marketing Department/Manager?

Contact our office on 1300 729 668 or email info@australianturfclub.com.au to get in touch with our Marketing Manager.


Open/Close Question
What can I bring to the races?

Bringing your own picnic hamper is the races is permitted for outdoor use only. No alcohol, glassware, knives or open beverages are allowed on course. Strictly no balloons, sparklers or firecrackers (of any kind), or confetti are allowed at any of our venues.


See more information in our Conditions of Entry.


Open/Close Question
Is there a map I can use to find my way around?

Racebooks are available for purchase on each race day and include venue maps for your convenience.


All patrons will also be able to refer to on course directional signage to help them make their way around. Racecourse maps are also available on our website.


Open/Close Question
Can I leave the racecourse and come back in?

Yes, just ensure you take your ticket/pass with you and scan your ticket as you leave the racecourse.


Please be aware, that by leaving the venue, you will be subject to our Conditions of entry when re-entering.


Open/Close Question
Where can I buy a racebook?

Racebooks are usually available for purchase at the main entrance points and concierges. If not – ask a staff member to point you in the right direction.


Open/Close Question
Is there WiFi available?

Yes. Please take advantage of the FREE high capacity WiFi available at all ATC venues. Simply log in from anywhere around the course.


Open/Close Question
Are there parent facilities on course?

For the convenience of parents, there are parent facilities located at each course


Royal Randwick:


– Located in the restrooms between Gate B & C.

– Octagonal Bathrooms

– Ground Floor of QEII Stand.


Rosehill Gardens:


– Level 3, JR Fleming Grandstand (GA).

– Level 2, Members’ Reserve (opposite Members’ Concierge) inside the disabled toilet facility.

– Level 1, adjacent to the lift foyer.


Canterbury Park: Located in the disabled toilet facility, Ground floor, General Admission.


Warwick Farm: Located in the JHB Carr stand Ground floor.


Please seek assistance from our friendly staff if you require any assistance.


Open/Close Question
Can I smoke cigarettes/e-cigarettes on course? Are there designated smoking areas?

Yes – in designated smoking areas only.  This includes the use of e-cigarettes.


Refer to our venue maps to find out where you can smoke in our venues.  Please follow instruction from any ATC representatives. Click here to view our Smoking Policy.


Membership

Frequently Asked Questions

Open/Close Question
When can I use my member vouchers?

Members who have Complimentary Member Guest ticket vouchers remaining can redeem these at any raceday at Rosehill Gardens, Warwick Farm or Canterbury Park. At Royal Randwick, vouchers can be redeemed for all days excluding The Everest Day.


Click here for more information regarding member vouchers.


Open/Close Question
Can I pay my Membership in monthly direct debit instalments?

Yes, you may pay in monthly instalments via direct debit.


To pay by the month, simply select your Membership package, click the join or renew button, fill out the easy to follow online joining form, and at the payment screen, select Direct Debit as your payment option.


Open/Close Question
Can I bring guests with me to the races?

Yes, as an Australian Turf Club Member you are entitled to bring guests with you to any race meeting held by the Club. Guests will pay a fee to enter the racecourse and an additional fee for access to the Members’ Reserve.


There are three ways that Members can obtain Members’ and Entrance Tickets for their guests, for more information click here.


Open/Close Question
If I purchase a Daily Guest pass and it is not used, can I receive a refund?

No, similar to other sporting events across Australia, tickets are non-refundable.


Open/Close Question
What does a Members car pass entitle me to?

ATC Members can purchase daily or annual parking passes for convenience and ease of access to our racecourses.


For all information regarding Members car pass click here.


Open/Close Question
The new Member application asks for a proposer, what is this for?

We ask that potential new Members are proposed for Membership by an existing Member in order to comply with the Registered Clubs Act 1976 and also with Australian Turf Club corporate governance guidelines. If you do not know any current Members you can simply include the details of a professional or personal referee who can verify your identity and that you are a suitable candidate for Membership.


Open/Close Question
I have applied and paid for a Membership, what happens next?

Once your application and payment has been received, your application will be submitted to the Australian Turf Club Board of Directors for approval. Once approved, your Membership card will be mailed to you in approximately 10 working days. Should you wish to attend any race meetings whilst your application is being processed, please contact the Membership Department members@australianturfclub.com.au and request a paper Member’s ticket for that particular race meeting.


Open/Close Question
I have changed my details, how do I let you know?

If your address or other contact details change, you are required to notify the Australian Turf Club Membership Department as soon as possible. These changes can be advised by:


– Email: members@australianturfclub.com.au

– Fax: (02) 9663 2754

– Mail: Membership Dept Locked Bag 3, Randwick NSW 2031

– Online: Change of Address page (fill in your username and password, click ‘To update your details, please edit your account after Logon’ and Sign In To Account)


For name changes, please forward a copy of your official supporting documentation e.g. Marriage Certificate.


Open/Close Question
Do I need to provide my email address?

While it is not mandatory that Members provide an email address, in support of our goal to reduce our carbon footprint the Australian Turf Club will increasingly be communicating information to Members via email. In addition, special offers throughout the season will be sent to Members via email. You can supply your email via:


– Email: members@australianturfclub.com.au

– Fax: (02) 9663 2754

– Mail: Membership Dept Locked Bag 3, Randwick NSW 2031

– Online: Change of Address page (fill in your username and password, click ‘To update your details, please edit your account after Logon’ and Sign In To Account)


NOTE: Email addresses cannot be shared across Member profiles. Each Member must have his/her own email address in order to receive email notifications and/or utilise the Member-only section of the website.


Open/Close Question
Can you explain the Membership renewal process?

The Membership season runs from 1 January to 31 December. Renewal notices are sent to Members prior to the beginning of the new Membership season. There is generally a transition period between seasons where either season’s card can be used for entry. During Membership renewals our offices are inundated with Membership application forms, the processing and delivery of packs may be delayed at this busy period so we appeal to Members for patience as we process the multiple forms and mail out new Membership packs.


Open/Close Question
When is my Membership fee due?

Membership fees for the current season are due on 31 December and are payable annually on 31 December thereafter. There is generally a transition period between seasons where either season’s card can be used for entry, after this time Membership cards are deactivated and non-renewing Members are considered inactive.


To return to the Club, the inactive Members are required to pay all outstanding fees, or re-join the Club, to return to financial status. The previous joining date will no longer be relevant and the Members joining date will commence from the new date he/she renews Membership.


NB: Fees will not be pro-rated for lapsed Members.


Open/Close Question
What time do gates open for Members on a raceday?

Gates for Members usually open 15 minutes before General Admission gates. However, this is subject to change. We recommend you check times closer to the event date to help plan your day.


For more information regarding gates open timings head to our Raceday Calendar.


Due to occupational health and safety regulations, under no circumstances will Members be permitted to enter the racecourse prior to the Members’ gate opening times. Members found on course prior to the official gate opening times may be asked to leave the course. Gate times will vary on feature racedays and during winter.


Open/Close Question
What should I do if I have lost my Membership card or car pass?

The loss or theft of Membership cards, annual guest cards and car passes must be reported to the Membership Department as soon as possible. A replacement fee of $30.00 applies to each lost Member card or annual guest card. The fee will be waived if a copy of a stolen property police report is provided.


Email: members@australianturfclub.com.au | Fax: (02) 9663 2754


Open/Close Question
If I forget my Membership card on a raceday, what should I do?

If you forget your Membership card on a raceday, you will be required to pay the racecourse entry fee and then proceed to the Raceday Ticket Office / General Office where you will be asked to provide suitable identification upon which a temporary Members’ ticket will be issued to you for the day.


Open/Close Question
Can I lend my Membership card to a friend or relative for the day?

No, Member cards are strictly non-transferable. Lending a Membership card to a non-Member is a serious breach of the Australian Turf Club policy and may lead to a review by the ATC Board of Directors’ of the Member.


Lending Member cards to others in order to purchase daily Members tickets is also prohibited under Club rules. See our Code of Conduct for more information.


Each ATC Member agreed to abide by club rules when signing the Membership renewal form, signature card or new Member application. Member cards discovered in use by any person other than the Member will be confiscated on the spot.


Open/Close Question
Is my Membership transferable to a relative if I no longer wish to be a member?

No, Memberships are not transferable and should you decide not to renew your Membership, your Membership account and all associated cards and passes will become inactive. In the event of the death of a Member it is incumbent on the next of kin to advise the Club in writing as soon as is practical. See our Club Rules and Code of Conduct.


Royal Randwick

Frequently Asked Questions

Open/Close Question
Where do I park at Royal Randwick?

There is free, unreserved car parking in the infield car park subject to availability. Entry to the infield car park is via High Street, opposite UNSW.


Members:


The recently completed Multi Deck carpark is available for the use of ATC members only and is accessed via Ascot Street off Doncaster Road. Bookings are required.


Multi Deck parking on Carnival days must be booked in advance at the Membership office.


*$10 per race day and $40 per Carnival Day (subject to availability)


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Royal Randwick?

For all information and options on how to get to Royal Randwick click here.


Open/Close Question
How do I contact Royal Randwick?

Phone: 1300 729 668 | Fax: 02 9662 6292 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Royal Randwick?

For information on where to view the horses from at Randwick, click here.


Open/Close Question
Where can I find an ATM at Royal Randwick?

All ATC food and beverage outlets provide cashless facilities.  No cash is required.


Should you require cash, There are ATMs situated around Royal Randwick.


Members Reserve: Rear of Officials Stand & Ground Level, Northern end of QEII Grandstand


General Admission: Southern Drum of QEII Grandstand (Ground floor)


See racecourse map for more information.


Additional ATMs may be put in place on Carnival days.


Open/Close Question
Are there cloakrooms available at Royal Randwick?

Yes.


Members Reserve: Ground Level of the Officials Stand & Level 3, Northern end of the QEII Grandstand


General Admission: Ground Level, Southern end of the QEII Grandstand & Level 3, Southern end of the QEII Grandstand (carnival only)


See racecourse map for more information.


Rosehill Gardens

Frequently Asked Questions

Open/Close Question
Where do I park at Rosehill Gardens?

There is free, unreserved car parking in the P4 and P5 car park located on James Ruse Drive & Prospect Street and P6 Infield car park. Entry to the Infield car park is via Gate 2 Unwin Street.


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Rosehill Gardens?

For all information and options on how to get to Rosehill Gardens click here.


Open/Close Question
How do I contact Rosehill Gardens?

Phone: 1300 729 668 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Rosehill Gardens?

For information on where to view the horses from at Rosehill, click here.


Open/Close Question
Where can I find an ATM at Rosehill Gardens?

There are ATMs situated around Rosehill Gardens.


Members Reserve:


– Members Stand

– Grand Pavilion


General Admission:


– J.R. Fleming Stand


See racecourse map for more information.


Additional ATMs may be put in place on Carnival days.


Open/Close Question
Are there cloakrooms available at Rosehill Gardens?

Yes.


Members Reserve: Ground Level


General Admission: Ground Level, J.R. Fleming Stand.


See racecourse map for more information.


Canterbury Park

Frequently Asked Questions

Open/Close Question
Where do I park at Canterbury Park?

There is free unreserved car parking available just inside the track entrance off King Street and the infield on selected days.


Members Reserved Parking is situated directly behind the grandstand, access via the King Street entrance. Relevant passes must be displayed.


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Canterbury Park?

For all information and options on how to get to Canterbury Park click here.


Open/Close Question
How do I contact Canterbury Park?

Phone: 1300 729 668 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Canterbury Park?

For information on where to view the horses from at Canterbury Park, click here.


Open/Close Question
Where can I find an ATM at Canterbury Park?

Members Area: Ground floor, adjacent to the escalators


General Admission Area: Ground Level, Public Area


See racecourse map for more information.


Open/Close Question
Are there cloakrooms available at Canterbury Park?

A Cloak Room is located on the ground floor of the Members Reserve and remains open for 30 minutes after the last Sydney race.


Open/Close Question
When is the night racing on at Canterbury Park?

At Canterbury Park we have Kia Friday Night Racing that runs on selected Friday nights from November to February. These race nights have free entry, food markets and free kids entertainment.


Warwick Farm

Frequently Asked Questions

Open/Close Question
Where do I park at Warwick Farm?

All raceday parking is accessed via Hume Highway, Gate C.


Members’ unreserved parking is available via Governor Macquarie Drive. Relevant passes must be displayed.


Members can enjoy convenient parking close to the venue by purchasing a car parking pass. Find more information here.


Open/Close Question
How do I get to Warwick Farm?

For all information and options on how to get to Warwick Farm click here.


Open/Close Question
How do I contact Warwick Farm?

Phone: 1300 729 668 | Email: info@australianturfclub.com.au


Open/Close Question
Where can I view the horses from at Warwick Farm?

For information on where to view the horses from at Warwick Farm, click here.


Open/Close Question
Where can I find an ATM at Warwick Farm?

All ATC food and beverage outlets provide cashless facilities.  No cash is required.


Should you require cash, ATM machines are available in the Ground Floor tote of Public and Member areas.


Open/Close Question
Are there cloakrooms available at Warwick Farm?

Cloak services for Warwick Farm are located in the General Office.


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